QVC - Worldwide Leader in TV Retail | Home Shopping Channel
QVC is the leading home shopping channel and one of the largest multi-media retailers in the world. As you consider selling through QVC, you have to be comfortable moving forward. Knowing some of the facts about QVC is a good place to start.
Results Built Over Time
In its first 2 decades QVC shipped more than a Billion orders to over 50 Million customers in the US, and today more than ever, selling thru QVC represents a chance to establish a strong revenue stream.
- Reaches 93 Million homes in US (more than Lifetime, HGTV, MTV, VH1, E!, Style, Food Network, Discovery, A&E)
- 67% market share
- 7.3 Million active customers
- Average 15,000 orders per hour
- 95% revenue comes from "return" customers
- Shipped 134,000,000 packages (2008)
- #2 rank among all American TV networks in terms of revenue
- QVC.com ranks among world's 10 largest dotcoms ($1.63B internet sales; 5.2 Million unique visitors per month)
- QVC.com ranked #2 for customer satisfaction in 2008
The numbers and the opportunity are real. QVC can be a strong channel partner and source of tremendous revenue for you and your company.
Beyond the numbers, QVC is wonderful source of exposure. While it's hard to fathom QVC averages about 15,000 orders an hour, perhaps as important, QVC is proven to improve sales & brand awareness in other channels as QVC draws 1.5 Million viewers per hour.
Case Studies show that while a lot of people purchase from QVC every hour of every day – many more rely on QVC for education and valuable insight while considering their purchase and possibly buying in other venues down the line.
Top-Rated Customer Service
Since 1986 QVC has earned the reputation for selling with integrity to a discriminating & loyal following. Why? QVC's customer service is top-notch.
In a 2009 independent survey, 94% of QVC customers rated it 7/7 for "ease of doing business", and 96% rated it 7/7 for "overall satisfaction".
In 2008, QVC ranked #8 on the National Retail Federation Customer Choice Awards and #13 on NRF's "Favorite 50" list of online retailers that shoppers' liked the most.
Quality, Value & Convenience
The cornerstone of QVC’s success since 1986 is an unwavering commitment to the namesake of the Company. QVC constantly strives to achieve the highest levels of Quality, Value & Convenience. QVC works with world-class vendors, and is home to high-quality products, tremendous customer service & innovative success stories… it should be home to your product too.